COVID-19

Contactless Visits

We continue operating on a curbside basis due to building capacity constraints. During the past two years, our team has grown considerably to cover the high demand for specialized feline care in South Texas. With our team’s growth, we have outgrown our current space. To maintain all patient visits as low stress as possible, our limited space has forced us to continue operating on a curbside basis with a few exceptions like end-of-life appointments.

Your Curbside Visit

  • Video Call

Video calls are not available for surgery, drop-off, technician, or emergency appointments.

Google Meet will be used for our curbside video call appointments to provide consistent communication from start to finish, the opportunity to have multiple participants per call, and a streamlined, improved check-in experience. To prepare for your visit, we recommend downloading the Gmail or Google Meet app to your smartphone. To download for Apple, click here. For Android, click here. If you already have either app and use it regularly, no setup is necessary. Upon arrival for your appointment:

    • Call us at 512-910-2287 to check-in.
    • A team member will coordinate to meet you and your kitty(es) at our front door.
    • Once your kitty(es) is(are) inside, we will text you a link to follow to start your visit.
    • If you don’t have the Gmail or Google Meet apps, you will be prompted to download one of them and log in. You don’t need a Gmail email to use Google meet. You can register with any account you already own. Once you log into the app, your video visit will start.
  • Phone Call

Apps aren’t for everyone! Should you prefer not to download any app, that’s okay! We can conduct the entire visit via a phone call instead. Upon arrival for your appointment:

    • Call us at 512-910-2287 to check-in.
    • A team member will coordinate to meet you and your kitty(es) at our front door.
    • Once your kitty(es) is(are) inside, we will begin your visit.

Important Info

  • Please remain in the parking lot during your visit for all in-room and technician appointments. If you prefer to leave your kitty with us while running errands, please ask our reception team to schedule a drop-off appointment instead. This will ensure we can accommodate your kitty’s stay to maximize their comfort and needs.
  • While we miss seeing our clients’ smiling faces, we require that you wear a mask when interacting with our staff. We are unable to make exceptions to this policy. If you do not have a mask, we will be happy to provide one.
  • If you or someone in your household has been diagnosed with COVID-19 or is experiencing symptoms, please call us to reschedule your appointment.
  • Due to our busy schedule, if you are more than 15 minutes late for your scheduled appointment, your visit may be delayed, subject to a late arrival charge, or need to be rescheduled. Please call us if you are running late to ensure we provide you with the best service and care possible!
  • Our focus is on our patient’s safety. Because we are located on the access road of I-35, and travel can be stressful on kitties, we require that all patients arrive and depart in a secure carrier.

Please note: While interacting with our staff, we require that all clients wear a mask.